🆘Getting Support

Before you continue reading, ensure you have the latest agent version, see How to Check Your Agent Version. Most problems are resolved once the agent version is updated.

Prerequisites to Using ZeroWork

1. First and foremost, before you attempt to look for help, be sure to have watched all videos in our beginner crash course on YouTube.

2. If you build TaskBots for social media platforms, Amazon, Google or any other challenging website and your issue is about selectors, be sure to watch all videos in our selector crash course on YouTube. You won't be able to automate challenging websites without understanding how to build custom selectors.

Use Available Resources

• Common Problems

• Troubleshoot your TaskBot by reviewing your TaskBot run logs (Using Run Reports).

• Review these comprehensive help docs to read about selectors (see Using Selectors), building blocks (see Using Building Blocks), tables (see Using Tables), variables (see Using Variables) or loop logic (see Start Repeat).

• If your problem is related to not being able to start the agent or the TaskBot is not running at all, carefully review this article My TaskBot Does Not Start Run. If none of the suggested solutions in that article helped, reach out to support.

What Is Included in Support

DIY: We're a no-code platform, so you need to dive in and build TaskBots yourself. Remember we can't build or troubleshoot TaskBots for your specific automation scenario.

Included in support:

• Account and billing issues. Please contact [e-mail].

• Fixing reported bugs based on description or screen recording of reproducible steps. Please join our Discord group and create a bug report in #report-a-bug channel.

Not included in support:

• TaskBot troubleshooting

• Building or helping you build a TaskBot or parts of it for your specific automation scenario

• Anything related to selectors, as selectors are not specific to ZeroWork

Your Issue Is Not Included in Support? Here Are Alternative Ways to Get Help

• Community Help: You will get the speediest help from the ZeroWork community. Simply join Discord group and create a post in the community-help forum where you can share what you've tried so far and what the issue is. Another benefit of joining Discord is that you will get access to pre-built TaskBot subflows (check subflow-library), cheatsheets and many other helpful resources. While community help is not guaranteed, most inquiries are answered on the same day, and many of ZeroWork community members eagerly volunteer to help with TaskBot troubleshooting, share useful tips, fix selectors and more. (Just remember that community help is all about give and take, so once you get help, we'd love to see you help others, too. 🙂)

• Hire a ZeroWork Expert: For guaranteed help with your specific automation scenario or selector, consider hiring a vetted ZeroWork expert: https://www.zerowork.io/hire-an-expert. (Note: ZeroWork does not receive any commission from these services.)

Processing Time

Although most requests are handled on the same day, this is not guaranteed. It might take up to 2 business days to process your request. Additionally, although requests are often resolved on weekends, this is not guaranteed either.