Getting Support
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Before you continue reading, ensure you have the latest agent version, see How to Check and Update Your Agent. Most problems are resolved once the agent version is updated.
Before you seek help, we highly recommend watching our on YouTube.
If you build TaskBots for social media platforms, Amazon, Google, or any other challenging website and your issue involves selectors, we highly recommend watching our on YouTube. It's difficult to automate challenging websites without understanding how to build custom selectors.
See a list of Common Problems.
Troubleshoot your TaskBot by reviewing your TaskBot run logs: Using Run Reports.
Review our docs to learn more about selectors Using Selectors, building blocks Using Building Blocks, tables Using Tables, variables Using Variables or loop logic Start Repeat.
If your problem is related to not being able to start the agent or the TaskBot is not running at all, carefully review this article My TaskBot Does Not Start Run. If none of the suggested solutions in that article help, reach out to community help.
We're a no-code DIY platform. We do not provide support to build or troubleshoot TaskBots for your specific automation scenario.
Included in support:
Account and billing issues. Please contact billing@zerowork.io.
Fixing reported bugs based on a description or a screen recording of reproducible steps. How to report a bug:
Join our and create a bug report in #report-a-bug channel.
Or, submit a bug report via this form: .
Not included in support:
TaskBot troubleshooting.
Building or helping you build a TaskBot or parts of it for your specific automation scenario.
Anything related to selectors. Selectors are not specific to ZeroWork.
Requests may take up to 2 business days to be processed.
Community Help: You will get the speediest help from the ZeroWork community. Simply join our and create a post in the community-help forum where you can share what you've tried so far and what the issue is. Another benefit of joining Discord is that you will get access to pre-built TaskBot subflows (check subflow-library), cheatsheets and many other helpful resources. While community help is not guaranteed, many inquiries are answered on the same day, and many of ZeroWork community members eagerly volunteer to help with TaskBot troubleshooting, share useful tips, fix selectors and more. (Just remember that community help is all about give and take, so once you get help, we'd love to see you help others, too. 🙂)
Hire a ZeroWork Expert: For guaranteed help with your specific automation scenario or selector, consider hiring a vetted ZeroWork expert: . (Note: ZeroWork does not receive any commission from these services.)