# Getting Support

### 🧰 Start Here: Common Fixes & Essentials

#### ✅ Check your agent version

Many issues are resolved simply by updating the agent.\
→ [**How to Check and Update Your Agent**](https://docs.zerowork.io/using-zerowork/general-run-schedule-share-webhooks/how-to-check-and-update-your-agent)

#### 🎓 Watch the crash courses

* [**Beginner Crash Course**](https://docs.zerowork.io/crash-course) — Covers the basics of building and running TaskBots.
* [**Selector Crash Course**](https://www.youtube.com/playlist?list=PL7X7ThrPNPJCVC6Df3M_d7tqeRQWPmF2r) — Essential if you work with challenging anti-bot websites such as social media, Amazon, or search engines. Automating these reliably requires a basic understanding of custom selectors, so we strongly recommend watching this before asking for help.

#### 📚 Explore the docs

* [Common problems](https://docs.zerowork.io/using-zerowork/common-problems)
* [Using Run Reports](https://docs.zerowork.io/using-zerowork/using-run-reports) (how to troubleshoot TaskBots)
* [Selectors](https://docs.zerowork.io/using-zerowork/using-selectors)
* [Building blocks](https://docs.zerowork.io/using-zerowork/using-building-blocks)
* [Tables](https://docs.zerowork.io/using-zerowork/using-tables) 
* [Variables](https://docs.zerowork.io/using-zerowork/using-variables)
* [Loops](https://docs.zerowork.io/using-zerowork/using-building-blocks/start-repeat)

#### 🧭 Agent not launching?

→ [My TaskBot does not start run](https://docs.zerowork.io/using-zerowork/common-problems/my-taskbot-does-not-start-run)

***

### 🛠️ Report a Technical Error (Broken Feature or Unexpected Error)

If you've found a bug — like a broken feature or unexpected error — submit it via:

* Our [**Discord group**](https://discord.com/invite/JkkCNmVBeg): #report-a-bug channel
* Or use the form:  [**Bug Report Form**](https://share-eu1.hsforms.com/1jz7b5QsgQLWXxvtMuVYedAfex5d)

> ❗️Bug reports must include reproducible steps.

***

### 👩🏽‍💼 Business Plan Support

If you're on the Business Plan, you have access to priority email support.\
→ [Submit a Business Plan Support Request](https://share-eu1.hsforms.com/1kdUHd0uhSC-EbgTsPIsIUgfex5d)

**⏱ Response time:** Requests may take up to 2 business days to be processed.

***

### 🧠 Ask the Community (Fast + Free)

In our community, most users get help same day — often within hours. Join our Discord and post in the #community-help forum with your question and describe what you’ve tried.

You’ll also get access to:

* Ready-to-use free TaskBot templates in the **#subflow-library**
* Cheatsheets, tips, and selector help
* Active volunteers who love solving tough automation problems

> 🙌 The community is built on give and take. Got help? Pay it forward and help others!

***

### 💼 Hire a ZeroWork Expert

For 1-on-1 support with your automation, complex selectors, or specific use case:\
→ [**Hire a vetted ZeroWork expert**](https://www.zerowork.io/hire-an-expert)\
\&#xNAN;*(Note: ZeroWork takes no commission.)*

***

### 💳 Billing or Account Changes

For billing-related questions or to update the email address linked to your account, please contact:\
**<billing@zerowork.io>**.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.zerowork.io/support/getting-support.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.