ZeroWork
  • 👋Home and Welcome
  • 🚀Getting Started
  • ⬇️Install the Agent
  • 🧑‍💻Crash Course
  • Using ZeroWork
    • 🖥️General: Run, Schedule, Share, Webhooks
      • Run
      • Stop
      • Log in to the Agent
      • Run Modes
        • Run Incognito
        • Run Non-Incognito
        • Run in My Regular Browser
      • Run Settings
        • Run in Background
        • Stay on Page after Run
        • Bring Pages to Front
      • TaskBot Sharing Options
      • Cookies
      • Scheduler
      • Trigger Run via Webhook
      • Proxies
      • Remote (Cloud) Execution
      • How to Check Your Agent Version
      • Install ZeroWork Agent on VPS
    • 📔Using Selectors
      • What Are Selectors
      • Use Element's Text
      • Copy Selectors
      • How to Build Custom Selectors
        • Basic Concepts of Selectors
        • One Element Can Have Many Selector Expressions
        • Check if Selector Is Correct and Unique
        • Exact or Loose Match
        • Hierarchy
        • Combine Filters with Standard CSS Logic
        • Lists: Incremental CSS Selectors
        • Addressing Siblings
      • How to Use XPath in ZeroWork (advanced)
    • 🏗️Using Building Blocks
      • Open Link
      • Save Page Url
      • Switch or Close Tab
      • Go Back or Forward
      • Switch Frame
      • Browser Alert
      • Click Web Element
      • Check Web Element
      • Save Web Element
        • Save Lists
        • Enrich Existing Data
        • Stop Run If Selector Is Not Found Option
      • Insert Text or Data
      • Hover Web Element
      • Select Web Dropdown
      • Keyboard Action
      • Start Condition and Set Condition
        • Actions = & ≠
        • Actions <, ≤, >, ≥
        • Data Found & Data not Found
        • Contains & Does Not Contain
        • Before (Date) & After (Date)
      • Start Repeat
        • Standard Loop
        • Dynamic Loop
        • Auto-Detect Option
        • Continue at Latest Iteration Option
        • Nested Loops - Handle Pagination
      • After Repeat
      • Break Repeat
      • Abort Run
      • Update Data
      • Number Operations
        • Example: Standardize different formats
      • Format Data
        • Remove Words
        • Shorten Content Length
      • Split Data
      • Apply Regex
      • Remove Duplicates
      • Delete Data
      • Ask ChatGPT
      • Send Notification
      • APIs: Send HTTP Request
      • Write JavaScript
      • Save File
      • Upload File
      • Delay
      • Record Date
      • Take Screenshot
      • Save from Clipboard
      • Log
      • Building Block Options
        • Delay Times between the Building Blocks
        • Randomize Delay Time
        • Deactivate Building Blocks
        • Shortcuts
        • Spintax
        • Auto-Align
        • Sticky Notes
    • 🔀Using Variables
    • 💿Using Tables
      • How to Add Tables
      • Native Tables
      • Google Sheets
      • Import Data from CSV
      • Using Google Sheet vs. Native Tables
      • Create Columns
      • Export Data as CSV
      • Convert Native Table to a Google Sheet
    • 📄Using Run Reports
    • 😑Common Problems
      • My TaskBot Does Not Start Run
      • When I Use Data from Table, No Data is Being Pulled
      • Website is Glitching and Flashing
      • No Selector is Found
      • My TaskBot Saves Some Data but Not All
      • Data Is Saved in Wrong Format
      • Website Requires SMS or Email Verification
      • Keyboard Action Is Not Working As Expected
      • Check Web Element Identifies Selector as Found but Next Action Does Not
      • When Using Insert Data Block, First Letters Are Cut Off
      • Workflow Has More than One Starting Building Block
      • TaskBot Does Not Automatically Scroll
  • Support
    • 🆘Getting Support
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On this page
  • Prerequisites to Using ZeroWork
  • Use Available Resources
  • What Is Included in Support
  • Your Issue Is Not Included in Support? Here Are Alternative Ways to Get Help
  • Processing Time

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  1. Support

Getting Support

Before you continue reading, ensure you have the latest agent version, see How to Check Your Agent Version. Most problems are resolved once the agent version is updated.

Prerequisites to Using ZeroWork

  1. Before you seek help, we highly recommend watching our Beginner Crash Course on YouTube.

  2. If you build TaskBots for social media platforms, Amazon, Google, or any other challenging website and your issue involves selectors, we highly recommend watching our Selector Crash Course on YouTube. It's difficult to automate challenging websites without understanding how to build custom selectors.

Use Available Resources

  • Common Problems

  • Troubleshoot your TaskBot by reviewing your TaskBot run logs (Using Run Reports).

  • Review our comprehensive help docs to learn about selectors (see Using Selectors), building blocks (see Using Building Blocks), tables (see Using Tables), variables (see Using Variables) or loop logic (see Start Repeat).

  • If your problem is related to not being able to start the agent or the TaskBot is not running at all, carefully review this article My TaskBot Does Not Start Run. If none of the suggested solutions in that article help, reach out to community help.

What Is Included in Support

We're a no-code DIY platform. We do not provide support to build or troubleshoot TaskBots for your specific automation scenario.

Included in support:

  • Account and billing issues. Please contact billing@zerowork.io.

  • Fixing reported bugs based on a description or a screen recording of reproducible steps. How to report a bug:

    • Join our Discord group and create a bug report in #report-a-bug channel.

    • Or, submit a bug report via a form: Bug Report Form.

Not included in support:

  • TaskBot troubleshooting.

  • Building or helping you build a TaskBot or parts of it for your specific automation scenario.

  • Anything related to selectors. Selectors are not specific to ZeroWork.

Your Issue Is Not Included in Support? Here Are Alternative Ways to Get Help

  • Community Help: You will get the speediest help from the ZeroWork community. Simply join our Discord group and create a post in the community-help forum where you can share what you've tried so far and what the issue is. Another benefit of joining Discord is that you will get access to pre-built TaskBot subflows (check subflow-library), cheatsheets and many other helpful resources. While community help is not guaranteed, most inquiries are answered on the same day, and many of ZeroWork community members eagerly volunteer to help with TaskBot troubleshooting, share useful tips, fix selectors and more. (Just remember that community help is all about give and take, so once you get help, we'd love to see you help others, too. 🙂)

  • Hire a ZeroWork Expert: For guaranteed help with your specific automation scenario or selector, consider hiring a vetted ZeroWork expert: https://www.zerowork.io/hire-an-expert. (Note: ZeroWork does not receive any commission from these services.)

Processing Time

It can take up to 2 business days to process your request.

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