My TaskBot Does Not Start Run

Common Causes

• Not having the latest version of the agent. How to check if you have the latest version: How to Check Your Agent Version. You can install the latest version here: https://creator.zerowork.io/download-agent.

• Expecting to see a user interface. The agent has no user interface. This is normal and intended. The agent just 'sits' on your toolbar on top right on Mac or bottom right on Windows. The actual building of the TaskBots takes place at https://creator.zerowork.io/.

• Not noticing that the TaskBot ran. As soon as you click on the start button to launch your TaskBot, another browser pops up on your taskbar. It's a Chromium-based browser, but the icon is the same as a typical Chrome browser. You have to click on it if it doesn't open automatically in front of you. And then you will see all the steps of your workflow happening in front of your eyes; otherwise, it's just running in the background. You might want to switch on the "Stay on page" option for your first few runs because when you open a link, the window appears and disappears in just one second, potentially going unnoticed (Stay on Page after Run).

• Not using Chrome. Make sure you have the latest Chrome version installed. At the moment, ZeroWork only works on Chrome! No other browser is supported.

• Agent actually runs, it just runs with errors (for example, because you workflow set-up might be invalid). Open your run reports and check for errors. This is how you can access run reports inside the TaskBot that you are trying to run:

• If you get the error "You need to first install agent (..)", this means that your agent is either not installed (see Install the Agent) or is not active. The most common issue that it is not active is because you need to double click on your agent to ensure it is activated and added to your toolbar (see #step-3-double-click-to-open-the-agent).

Installation-Related Causes

• VPN interference. You might need to turn off your VPN when running TaskBots.

• Firewall interference. You might need to turn off your firewall when running TaskBots.

• Antivirus program interference. You might need to change to a different antivirus program or turn it off when running TaskBots.

• Enhanced security settings on your Windows device. You might need to switch off reputation-based protection.